Axtension Shipping Connect

1.

SERVICES

The Supplier commits to assisting the Customer in implementing the Software for one (1) company within the Customer's environment by providing the following Implementation Services at the price specified in the Agreement.

1. Start-up Meeting
   The Supplier will schedule a Start-up meeting to discuss the implementation methodology, roles, and responsibilities, align the project scope and plan with the Customer.
2. Technical Meeting & Preparations
   The Supplier will arrange a technical meeting to make sure the technical requirements and dependencies with nShift are fulfilled.
3. Business process workshop
   The Supplier will arrange a workshop for the Customer. The purpose of the workshop is to gather information for how to configure the Product. The Supplier will conduct training and instruct the Customer for how to use the Product. Additional training, if requested, will be provided at the Suppliers’ Consultancy Services rate specified in the Agreement.
4. Follow up sessions
   The supplier can request periodic follow up sessions to discuss topics which might come up during the implementation. The supplier owns the agenda and preferably communicates the topics up front.
5. Project management
   Project management includes the coordination of resources, timelines, and objectives, as well as facilitating kickoff calls, progress calls, internal communication, and monitoring project progress to ensure seamless collaboration, timely delivery, and the successful realization of project goals.

2.

CUSTOMER RESPONSIBILITIES

The successful delivery of Implementation Services by the Supplier relies on the active involvement of the Customer and the Customer’s provisioning of reasonable assistance. Therefore, it is the Customer’s responsibility to:

1. Deployment
   Ensure the deployment and activation of the Software in accordance with Microsoft standard procedures.
2. Project Management
   Assign a project leader from within the Customer's organization responsible for example allocating resources, managing work related to the implementation of the Software, and serving as the primary point of contact for all communication with the Supplier and arranging a remote connection for the Supplier to the Customer's environment.
3. Resources
   Ensure that an adequate number of qualified personnel from the Customer's organization are present and available throughout the implementation and testing phases.
4. Standard Dynamics 365 Finance & Operations Setup, Master and Business data
   Ensure that the Customer’s standard Dynamics 365 Finance and Configuration are done according to agreed requirements and contains correct Customer’s Master & Business data.
5. Multi-carrier platform
   Ensure that the multi-carrier platform is setup and available to send shipment bookings to. This can either be a nShift platform like Delivery or Transsmart, or an Azure Blob storage to store XML files in.
6. Shipping Connect version
   Ensure that the latest required Shipping Connect version is deployed on Dynamics 365 Finance & Operations.
7. User Acceptance Testing
   Conduct thorough User Acceptance Testing (UAT) to validate the functionality and performance of the Software, ensuring alignment with the specified requirements and objectives. Promptly inform the Supplier of any defects found in the Software or its implementation during the Customer's acceptance testing.